Shipping policy
SHIPPING POLICY
Okay, when is my order shipping?
Your order will usually be packed and ready to go within 2–5 business days.
Everything is packed with care, so give me a tiny bit of time to get your order ready before it starts making its way to you. ♡
Processing time is separate from the actual shipping time.
Shipping in Israel
Available shipping options and prices will show up at checkout based on your address — just pick whatever works best for you.
Once your order is packed and handed over to the carrier, it’s officially on its way!
Shipping internationally? Absolutely.
I ship internationally to the countries currently available at checkout.
International orders are sent with tracked shipping, and the shipping price will be shown at checkout before you place your order.
Delivery times can vary depending on where in the world your package is headed, as well as local postal services and customs.
Where’s my package? 👀
Once your order ships, you’ll receive tracking information so you can follow its little journey.
Tracking can sometimes take a little while to update after the package is handed over, so don’t panic if nothing happens immediately.
Customs, duties & other not-so-fun stuff
International orders may be subject to customs fees, import taxes or other charges determined by your country.
Unless otherwise stated at checkout or required by applicable law, these charges aren’t included in the shipping price and are the customer’s responsibility.
My package is taking forever
Delivery dates are estimates, and unfortunately I can’t control customs, postal delays, holidays, weather or a package deciding to take the scenic route.
If your order seems really late, email me at hello@irenevice.com with your order number and I’ll help you look into it.
Oops, wrong address
Please double-check your shipping address before placing your order.
Spotted a mistake? Email me at hello@irenevice.com as soon as possible. If your order hasn’t shipped yet, I’ll do my best to fix it.
If a package gets returned because the address provided was incorrect or incomplete, additional shipping costs may apply to send it again.
Something went wrong?
Package arrived damaged? Got the wrong thing? Tracking says something weird? Package seemingly vanished into another dimension?
Email me at hello@irenevice.com with your order number (and photos if relevant), and I’ll look into it and help make things right.
Still have a question?
Just email me at hello@irenevice.com.
I’m happy to help. ♡