Refund policy

Returns & Refunds

I hope you love your order! If something isn’t quite right, you may request a return within 14 days of receiving your order.

To start a return, please email hello@irenevice.com with your order number and the reason for your return. Please contact me before sending anything back so I can provide you with return instructions.

Changed your mind?
That’s okay! For returns that aren’t related to a damaged, defective, or incorrect item, return shipping costs are the customer’s responsibility unless applicable law provides otherwise.

Items should be returned in their original condition whenever possible. Any reduction in value resulting from handling beyond what is reasonably necessary to inspect the item may be taken into account where permitted by applicable law.

Damaged, defective or incorrect orders
If your order arrives damaged, defective, or you receive the wrong item, please contact me as soon as possible at hello@irenevice.com, including your order number and photos of the issue. I’ll make it right. You will not be responsible for return shipping costs where the issue is due to a defective, damaged, or incorrect item.

Cancellations
If you would like to cancel an order before it ships, please contact me as soon as possible. If your order has already been shipped, the return process above will apply.

Custom & personalized items
Items made specifically to your personal specifications or clearly personalized may not be eligible for change-of-mind returns where permitted by applicable law. This does not affect your rights if an item is defective, damaged, or incorrect.

Refunds
Once your return has been received, I’ll let you know when your refund has been processed. Refunds will be issued to your original payment method. Any cancellation fees, original delivery costs, or other deductions will only be applied where permitted by applicable law.

Please note that your bank or payment provider may require additional time to process the refund.

International returns
For international change-of-mind returns, customers are generally responsible for return shipping and any associated return costs, except where applicable consumer law requires otherwise.

Your consumer rights
Nothing in this policy limits any mandatory rights you may have under the consumer protection laws applicable to your purchase.